Terms & Conditions

1. Proposal, Scope & Client Approval

1.1. Dewatt Digital provides the client with a proposal, quotation, scope of work and/or commercial terms before commencement of a project wherever applicable.

1.2. The client is responsible for carefully reviewing the proposal, pricing, scope, deliverables, timelines, assumptions, exclusions, payment terms and other applicable conditions before making any payment.

1.3. Once the client approves the proposal and/or makes an advance payment against the agreed proposal or quotation, the payment shall be treated as confirmation to proceed with the project and acceptance of the applicable commercial terms, subject to applicable law.

1.4. Any requirement, service, deliverable, integration, third-party cost or technical requirement not expressly included in the approved scope may be treated as an additional requirement and may be charged separately.

2. Client Disclosure & Complete Information

2.1. The client must provide complete, accurate and relevant information, requirements, documents, specifications, access details, credentials and other information reasonably required for the project.

2.2. The client is responsible for disclosing important requirements, limitations, technical dependencies, existing commitments, third-party requirements and other relevant information before commencement of the project or at the stage requested by Dewatt Digital.

2.3. If the client fails to disclose an important requirement or provides incomplete information and an additional requirement, cost, delay, technical issue or change subsequently arises, Dewatt Digital shall not be responsible for such consequence solely because it was not disclosed earlier.

2.4. Discovery of previously undisclosed requirements after payment, commencement, planning or substantial project work shall not automatically create a right to cancel the project or demand a refund.

2.5. Any additional requirement resulting from incomplete, inaccurate or subsequently changed information may require a revised scope, quotation, timeline or additional payment.

3. Advance Payment & Project Commencement

3.1. Unless otherwise agreed in writing, Dewatt Digital may require an advance payment before commencing work.

3.2. The applicable advance percentage and payment schedule shall be specified in the proposal, quotation, invoice or written agreement.

3.3. Work may commence after the required advance has been received and the necessary information, approvals and access have been provided by the client.

3.4. The advance payment may cover project planning, research, strategy, creative preparation, development, setup, resource allocation, project scheduling, third-party commitments and/or work undertaken by Dewatt Digital.

4. Refund & Cancellation Policy

4.1. Any refund request that is otherwise eligible must be raised within 24–48 hours of the relevant payment, as specified in the applicable proposal, invoice or written commercial agreement.

4.2. After the applicable 24–48-hour period has expired, payments shall generally be treated as non-refundable, subject to any mandatory rights available to the client under applicable law.

4.3. Where the client has paid an advance and subsequently seeks cancellation because of a dispute relating to pricing, scope, deliverables or commercial terms that were already communicated in the proposal or quotation, the advance shall not be refundable merely because the client subsequently changes their position or disagrees with previously communicated or accepted terms.

4.4. If the client cancels a project after Dewatt Digital has commenced planning, research, setup, design, development, advertising preparation, content production or other project-related work, the amount already paid may be retained against work performed, resources allocated and costs incurred, subject to the applicable agreement and law.

4.5. A client cannot claim a refund merely because the client subsequently changes their mind, changes the scope, changes business requirements or attempts to renegotiate previously accepted commercial terms.

4.6. Any refund, if approved, shall be determined according to the applicable proposal, invoice, written agreement, work already undertaken and applicable law.

5. Changes in Scope & Post-Approval Negotiation

5.1. The client is expected to finalise the scope, deliverables and commercial terms before making the advance payment.

5.2. A subsequent request to reduce the agreed price, materially change the scope, remove agreed deliverables or renegotiate previously accepted commercial terms shall not automatically entitle the client to cancellation or refund.

5.3. Additional requirements, revisions beyond the agreed scope, new platforms, additional campaigns, additional creatives, additional pages, integrations, third-party services or other work outside the approved scope may be quoted separately.

5.4. Dewatt Digital reserves the right to pause additional work until the revised scope and commercial terms are approved.

6. Payment Due Dates & Payment Responsibility

6.1. All payments shall be made within the payment period specified in the proposal, quotation, invoice or written agreement.

6.2. The client is responsible for making payments on time without requiring repeated reminders or follow-ups from Dewatt Digital.

6.3. The client shall not delay payment merely because of an unrelated future requirement, proposed change, internal approval process or subsequent negotiation unless otherwise agreed in writing.

6.4. Where a payment becomes overdue, Dewatt Digital may issue payment reminders and may exercise its rights under these Terms & Conditions.

7. Payment Delays, Suspension & Unpaid Work

7.1. If an invoice or agreed payment remains overdue, Dewatt Digital may suspend ongoing services, campaigns, development, content production, account management, website work, delivery of pending work or other project activities until the outstanding amount is cleared.

7.2. If Dewatt Digital is required to make repeated follow-ups or reminders for an outstanding payment, this may be treated as a payment default.

7.3. Dewatt Digital shall have the right to suspend the project or services in the event of payment default without being responsible for delays resulting from such suspension.

7.4. Until applicable payments have been received, Dewatt Digital may withhold delivery, publication, transfer, handover, editable/source files, credentials, completed assets or other project materials to the extent legally permissible and subject to the applicable agreement.

7.5. Where payment remains outstanding despite reasonable written reminders, Dewatt Digital may archive, deactivate, remove or discontinue access to work, drafts, project environments, hosted materials or other work product that has not been fully paid for, to the extent permitted by the applicable agreement and law.

7.6. Dewatt Digital shall not be required to continue providing services or maintain project resources indefinitely while material payments remain overdue.

7.7. Suspension or discontinuation of services because of the client's payment default shall not constitute a cancellation by Dewatt Digital. Any amounts already due, work completed, committed third-party costs and other contractual obligations shall remain payable by the client.

7.8. Reactivation, restoration, recovery, re-upload, redevelopment or resumption of services following payment-related suspension may be subject to clearance of outstanding payments and reasonable additional charges, where applicable.

7.9. Dewatt Digital reserves the right to take appropriate contractual or legal steps to recover overdue amounts.

8. Confidential Information & Client Data

8.1. The client may voluntarily provide Dewatt Digital with confidential business information, documents, credentials, customer information, marketing data, commercial information, creative assets and other information required to provide the agreed services.

8.2. The client is responsible for ensuring that it has the legal right, authority and necessary consent to provide such information to Dewatt Digital.

8.3. Dewatt Digital will use confidential client information only to the extent reasonably required for providing the agreed services, project management, communication, technical implementation and related business purposes.

8.4. Dewatt Digital will not knowingly disclose a client's confidential business information to another client or competitor for their commercial benefit.

8.5. Client information shall not intentionally be shared with another client or competitor for the purpose of benefiting that party.

8.6. Where the client requires formal confidentiality obligations, Dewatt Digital recommends execution of a separate Non-Disclosure Agreement (NDA), confidentiality agreement or other written legal agreement before sensitive information is shared.

8.7. Where a client voluntarily chooses to proceed without a separate NDA or formal confidentiality agreement despite Dewatt Digital recommending one, confidentiality obligations shall remain subject to applicable law and any written terms otherwise agreed between the parties.

9. Third-Party Platforms, Accounts & Credentials

9.1. Where the project requires access to Meta, Google, websites, hosting providers, domains, email systems, analytics platforms, advertising accounts or other third-party services, the client remains responsible for ownership and lawful authorisation of such accounts.

9.2. The client authorises Dewatt Digital to use the provided access solely for the agreed project and services.

9.3. Third-party platforms are independently operated and Dewatt Digital cannot guarantee their availability, policies, approvals, algorithms, account decisions, pricing, delivery, reach or performance.

9.4. Third-party charges, subscriptions, advertising budgets, hosting fees, domain charges, software costs, plugins, licences and other external expenses are payable by the client unless expressly included in the proposal.

10. Client Responsibility for Content & Claims

10.1. The client is responsible for the accuracy, legality and authenticity of information, claims, offers, prices, product details, business information and other material supplied to Dewatt Digital.

10.2. Dewatt Digital may rely on information supplied or approved by the client when preparing marketing, advertising, website and creative materials.

10.3. The client shall promptly review and approve materials before publication where approval is requested.

10.4. Dewatt Digital shall not knowingly create or publish materially false information based on its own knowledge; however, responsibility for the accuracy and legality of client-supplied claims remains with the client.

11. Intellectual Property & Third-Party Materials

11.1. Ownership and usage rights relating to final deliverables shall be determined by the applicable proposal, invoice or written agreement.

11.2. Third-party fonts, stock assets, software, plugins, music, templates, photographs, AI tools, platforms and other licensed materials may be subject to separate licence terms.

11.3. Dewatt Digital does not transfer ownership of third-party intellectual property where such ownership cannot legally be transferred.

11.4. Where payment for a deliverable has not been fully received, Dewatt Digital may withhold final delivery, transfer or usage rights to the extent permitted by the applicable agreement and law.

12. Timelines & Client Delays

12.1. Project timelines depend upon timely receipt of information, approvals, feedback, access, payments and other dependencies from the client.

12.2. Delays caused by the client, third-party platforms, technical dependencies, unavailable information, delayed approvals, payment delays or circumstances outside Dewatt Digital's reasonable control may result in corresponding changes to the project timeline.

12.3. Dewatt Digital shall not be responsible for delays resulting from information, approvals, payments or access not being provided by the client within the required timeframe.

13. No Guaranteed Business Results

13.1. Digital marketing, advertising, SEO, social media, lead generation and related services involve variables outside the direct control of Dewatt Digital.

13.2. Unless expressly guaranteed in writing, Dewatt Digital does not guarantee a specific number of leads, sales, revenue, followers, reach, impressions, rankings, conversions, bookings or return on advertising spend.

13.3. Results may vary depending upon market conditions, competition, pricing, offer quality, customer behaviour, advertising platforms, budget, website performance and other factors.

14. Limitation of Responsibility

14.1. Dewatt Digital will provide services with reasonable professional care and in accordance with the agreed scope.

14.2. Dewatt Digital shall not be responsible for losses arising from inaccurate or incomplete information supplied by the client, unauthorised use of third-party accounts, third-party platform decisions, client-side business decisions, market conditions or circumstances outside Dewatt Digital's reasonable control.

14.3. Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Communication & Written Confirmation

15.1. Important changes to scope, pricing, timelines, deliverables or commercial terms should be confirmed in writing.

15.2. Written confirmation through email, WhatsApp or another mutually accepted communication channel may be retained as project documentation where legally permissible.

15.3. Verbal discussions should be followed by written confirmation where they materially affect the project.

15.4. The client is responsible for reviewing and confirming important project-related communications within a reasonable timeframe.

16. Agreement Recommended for Sensitive or High-Value Projects

16.1. For projects involving substantial commercial value, sensitive information, intellectual property, access credentials, long-term retainers, substantial advertising budgets or significant business dependencies, Dewatt Digital recommends execution of a formal written agreement before commencement.

16.2. Where a formal agreement is executed, its provisions shall prevail over these general Terms & Conditions to the extent of any inconsistency.

16.3. Dewatt Digital may require a separate NDA, service agreement, retainer agreement, project agreement or other documentation depending upon the nature and value of the engagement.

17. Acceptance of Terms

17.1. Payment of an advance, written approval of the proposal, confirmation to commence work or commencement of work following approval of the proposal/quotation may constitute the client's acknowledgement and acceptance of the applicable commercial terms, subject to applicable law and any separate written agreement between the parties.

17.2. By proceeding with the project, the client confirms that they have had a reasonable opportunity to review the proposal, scope, pricing, payment terms and applicable Terms & Conditions.

18. Direct Communication, Payments & Unauthorized Transactions

18.1. All payments for Dewatt Digital's services must be made only through the official payment method, bank account, UPI ID, payment link or other payment details officially communicated by Dewatt Digital.

18.2. Dewatt Digital's employees, developers, graphic designers, social media managers, advertising specialists, freelancers, contractors or other team members may communicate with the client for the purpose of carrying out the assigned project.

18.3. Unless expressly authorised in writing by Dewatt Digital, no individual team member, employee, freelancer, developer, designer, contractor or other representative is authorised to independently collect, receive or negotiate payment from the client on behalf of Dewatt Digital.

18.4. If a client voluntarily makes any payment directly to an individual associated with Dewatt Digital, including a developer, designer, employee, freelancer or contractor, without receiving prior written confirmation from Dewatt Digital that the individual is authorised to receive such payment, the client does so at their own risk.

18.5. Dewatt Digital shall not be responsible for any loss, dispute, non-delivery, misappropriation, fraud, misunderstanding or other consequence arising from a payment voluntarily made by the client to an unauthorised individual outside Dewatt Digital's officially communicated payment channels, unless such responsibility cannot legally be excluded.

18.6. A payment made to an individual shall not automatically be considered payment to Dewatt Digital and shall not be treated as settlement of the client's outstanding invoice unless Dewatt Digital confirms receipt and acceptance of that payment in writing.

18.7. Clients are strongly advised to verify any request for payment, change of bank details, UPI details, personal account details or other payment instructions directly with Dewatt Digital through its official communication channel before making payment.

18.8. Dewatt Digital shall not be responsible for financial loss resulting from the client's failure to verify an unofficial payment request or from the client's decision to make payment to an unauthorised individual.

18.9. No employee, developer, designer, freelancer, contractor or other team member is permitted to independently alter the agreed project price, scope, payment terms or contractual obligations unless authorised by Dewatt Digital.

18.10. Any private arrangement, side agreement or direct commercial transaction entered into between the client and an individual team member without Dewatt Digital's written authorisation shall be outside the approved Dewatt Digital project scope, and Dewatt Digital shall not be bound by such arrangement unless subsequently confirmed in writing by Dewatt Digital.